WoodGreen workers walk off the job

48 hours on the frontlines with striking social service workers

Some 500 social service workers for WoodGreen, a social services agency walked off the job October 9. Their union, Workers United Local 154, represents personal support workers (PSWs), early childhood educators, cleaners, English as a second language (ESL) teachers, social workers, and refugee resettlement workers operating out of 32 locations. Key issues are staff wages and benefits for part-time staff.

Workers have been offered a 1.25 per cent wage increase that barely offsets the cost of living. And $15 extra vision care for employees with benefits. WoodGreen PSWs earn $16.38 an hour. Pay for other jobs at WoodGreen vary from $12 to $39 an hour.

In 2013, meanwhile, eight of WoodGreen’s management staff earned more than $1 million in salaries and taxable benefits. WoodGreen’s CEO, Brian Smith, made more than $204,000, according to Worker’s United representative Adrie Naylor.

A common theme of their grievances is the need for dignity and respect, and for the work that they do to be valued.

Download associated audio clip.

At The Overlea, workers divided


The Overlea is an 11-storey Toronto Community Housing senior’s residence at 12 Thorncliffe Park where WoodGreen personal support workers (PSW) provide service.

Lee Huang, a PSW walking the picket line outside, is upset to learn that PSWs from a different unionized agency have crossed the line and are caring for her clients.

“I talked to my union to see if they can talk to their union,” says Huang “We are all workers we should be united, even in different agencies.”

Workers United local 154 is an affiliate of the Service Employees International Union (SEIU), the PSW’s crossing the picket lines from VHA, a competing agency, are also part of SEIU.

Bill Hulme of SEIU Healthcare confirms VHA workers crossed the picket line but says they were shocked find out that there would be a strike on Tuesday morning (October 14).

Says Felicia Talbot, another worker on the picket line: “I am what they call a casual worker. I don’t have any benefits. I do have another part time job. I’m a single parent like many others here I need the two incomes and the two together don’t make one. I use foodbanks once in a while. I have to stand up for what’s right. A 1.25 per cent [pay increase] doesn’t cut it.”

Swan song of the WoodGreen CEO


Brian Smith is the WoodGreen CEO, but on Tuesday morning, October 14, he was filling in for early childhood educators at the Duke of Connaught public school. He is set to retire in the near future after 36 years in the position.

“I think we’ve made an offer that is reasonable,” he says. “I know of other organizations, at least five others, all of which had offers much less than what we’ve made to the union. All I am saying is we all have very limited resources and we get our funds from various government contracts and we have been flat-lined in those so you can’t give what you don’t have. We either lay people off or reduce services.”

On the sidewalk outside the school, Smith meets with picketing workers who persuaded him to come back to the table and negotiate.

Barry Fowlie, the director of the Workers United Canada Council, invites Smith to meet with him at the union’s 317 Adelaide Street head-office at 2 pm, at the same time as the workers would be picketing en masse at the WoodGreen head-offices at 815 Danforth Avenue.

The representative refrain


“Things really have gone off the rails when you’ve got a strike at WoodGreen,” offers Ward 30 Councillor Paula Fletcher from her campaign office. “This is a unionized environment, I guess that hasn’t been meeting the needs of the employees, or there has been some issues regarding how those negotiations have taken place.”

Sisters empowering themselves


Workers United Local 154 is asking for a two-year contract and a two per cent cost-of-living wage increase, as well as extending benefits to all employees, including part-time and relief workers.

Even at two per cent, they are fighting for what is in effect a wage decrease because the consumer price index based cost of living hovers around 2.5 per cent. And the real cost of living in Toronto? That’s another story.

Lilia Mackin, PSW, bargaining team member

Melita Campbell, part-time community-based PSW without benefits

Cici Chen, resettlement counselor

Grace Samsel, ESL teacher, bargaining team member

Shareen Elliston, Children’s program worker, Homeward Bound program

Single Mom Celebrities


A WoodGreen advertising campaign for its Homeward Bound program “to help single mothers and their children move from homelessness and poverty to successful careers and self-sufficiency,” is still up in the TTC.

The advertisement reads, “What if we cared about those living in poverty as much as we care about celebrities? Help struggling single mothers move out of poverty.”

Confab fail


Nothing is accomplished at the meeting between Workers United and WoodGreen CEO Brian Smith at the union’s downtown offices. Members of the bargaining team are upset that they were not included.

Workers United’s Barry Fowlie described the meeting: “Nothing concrete was put on the table here, so its all in the netherworld. We’ve cut and cut, we’ve been the one’s cutting all along the line.”

Adds Brian Smith: “Well we’re talking, who knows? It’s always worth talking.”

Sexism at the bargaining table?

Bargaining team member Tammy Harnett speaks on what she describes as the disrespectful tone of contract talks with Robert Wesley, WoodGreen’s new vice-president of human resources.

“He is from the corporate world,” she says.

The letter

Workers were called individually to meet with supervisors before last week’s walkout and asked to sign a letter stating they would agree to not strike. The union has filed an unfair labour practices complaint with the Ministry of Labour.


Executive compensation

WoodGreen management’s total salaries and benefits have increased 177 per cent between 2010 and 2013. Between 2010 and 2013, WoodGreen’s total salaries and benefits for executive management has ballooned from $394,000 to nearly $1.1 million.


WoodGreen ABCs

WoodGreen Community Services is one of the largest social service agencies in Toronto, helping some 37,000 people each year in the areas of children and youth, health and wellness, employment, housing, immigrant settlement and seniors.

WoodGreen is financed through three levels of government and private donations. Year-to-year funding provided by government departments cannot be transferred between WoodGreen programs.

WoodGreen’s six-member Board of Directors includes chair Michael Worb, CEO of Pal Benefits, a human resources consulting company Marc-Andre Blanchard, chair and CEO of McCarthy-Tetrault and Leo Salom, executive VP of TD Wealth.

Mayoral candidate Olivia Chow began working with Vietnamese refugees and Chinese immigrants at WoodGreen around 1979.

WoodGreen’s seniors residence at 1070 Queen Street East was renamed The Jack Layton Seniors Residence after Chow’s late husband and NDP leader in 2013.

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