The union representing workers at Seaton House says working at the men's hostel can be hazardous to employees' health. One worker at the men's hostel has recently filed a disability claim with the labour ministry for a back injury he says he sustained after years of breaking up fights between hostel users.
"I told them the work was unsafe," says Luis Portillo .
Peggy Byrne, spokesperson for the city's shelter, support and housing administration, says the shelter guidelines offer pointers on de-escalating testy situations that may lead to fights.
Tim Maguire , the VP of CUPE Local 79, which represents Seaton House employees, says it's been a slow process for the union to get the city to address worker grievances related to workplace safety.
"A lot of work has been done, but there's still a lot left to be done," he says.
Seaton's general manager, Boris Rosolak , says he can't comment on the situation since he's been named in the formal complaint Portillo filed with the Ontario Human Rights Commission.
"There are appropriate channels to discuss such circumstances, and that is what will be done," he says.