Metrolinx says refunds will be issued to impacted passengers after a train derailment caused delays and reduced service on several GO lines Monday and into Tuesday.
In a statement to Now Toronto on Tuesday, Metrolinx confirmed that trips that may have been impacted by the derailment will be refunded in accordance with their Service Guarantee Policy. Customers can request for a refund by submitting their claim using the online form.
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The provincial transit agency also confirms the train has been removed and repairs are underway on the impacted portion of the track.
“Our teams are working to restore and test the signal system before full service can resume,” the statement said.
As a result of the derailment, the transit agency says the following service levels will remain in place for the morning commute until full service resumes:
- Lakeshore East: 60-minute service, outside of 15–30-minute peak AM and PM service.
- Lakeshore West: 60-minute service, outside of 15–30-minute peak AM and PM service
- UP Express: operating on 30-minute service
- Kitchener: 60-minute service, outside of 30-minute peak AM and PM service.
- Milton: 30-minute AM and PM peak service
- Richmond Hill: 60-minute AM and PM peak service
- Stouffville: 30-minute AM and PM peak service
- Barrie: 30-minute AM and PM peak service
The train derailed during the early morning commute on Monday, resulting in hours-long delays and even cancellations. By Monday evening, full service had still not resumed, resulting in evening commutes also being impacted.
On Monday evening, Metrolinx CEO Michael Lindsay publicly released a statement saying the train derailed at a location that took four lines and platforms out of service at Union Station all day.
He went on to thank partners across the regional, including the TTC, for modifying and ramping service to provide additional trips to locations such as Exhibition and Dundas West.
