What to know
- A stretch of TTC Line 2 was shut down early Tuesday morning due to a hydraulic fluid leak during overnight track work.
- Subway service between Jane and Kipling was replaced with shuttle buses, later extended to Keele, disrupting the morning commute.
- TTC CEO Mandeep Lali apologized, saying “we let our customers down,” and announced a full review into the incident.
- More than 50 shuttle buses and additional staff were deployed as the disruption continued into rush hour.
Toronto Transit Commission (TTC) CEO Mandeep Lali is apologizing for “letting customers down” after a stretch of Line 2 was shut down during the rush hour commute due to a hydraulic leak.
Just before 5 a.m. on Tuesday, subway service between Jane and Kipling stations was replaced with shuttle buses. Shortly afterward, the shutdown was extended to include service between Kipling and Keele stations.
The disruption continued into the morning commute and remained in effect at the time of publication. Lali quickly released a statement apologizing for the disruption.
“This morning, we let our customers down. I am truly sorry. We know many of you rely on TTC to get to work, school, and essential commitments. When we fall short, the impact is immediate and personal,” he said.
Lali said an issue during overnight track work led to a hydraulic fluid spill, preventing a safe and timely start to service.
“Safety will always come first, but I recognize that this does not absolve us of the responsibility to provide the reliable service you expect,” he said.
As a result, the CEO said he has ordered an immediate and comprehensive review to determine what happened, including equipment condition, planning, work practices, and oversight.
In the meantime, Lali said more than 50 shuttle buses are in operation to support travellers.
Toronto Police Service traffic management, TTC special constables, provincial offences officers, and additional station staff are working across affected locations to assist customers and manage passenger flow.
Lali said the goal moving forward is simple:
“This must not happen again… We will do better. And we will do it together,” he said.
