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Customers are accusing Value Village of outrageous price gouging

Value Village thrift store in Toronto, retail shopping for secondhand clothing and accessories, popular for sustainable fashion and affordable prices.
Customers online are calling out the secondhand shop for its outrageous price markups on used items. (Courtesy: Amanda Snyder/Crosscut)

Customers online are calling out the secondhand shop for its outrageous price markups on used items.

Many people online are sharing shocking prices they’re seeing at Value Village that they believe aren’t a bargain.

A user on X posted a planter with a $3 Dollarama sticker still attached to it. However, the secondhand shop was selling it for $8.99. 

A shopper also recently submitted pictures to Daily Hive of a stack of bowls that still had food remnants on them priced at $9.99.

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(Courtesy: Daily Hive)

Other users expressed their frustration with massive markup finds too.

According to a Daily Hive report, another shopper spotted two short pieces of 2×4 tapped together priced at $4.49. 

(Courtesy: Daily Hive, blogTO)

Although at Home Depot the price for an entire 8-foot-long 2×4 is $3.98.

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A spokesperson for Value Village told CBC News, thousands of items come through each of its stores every week and that staff try to price products accurately. 

“Customers should feel free to chat with a store manager if they think that an item has been inadvertently mispriced so we can quickly address it,” Sara Gaugl, director of marketing at Savers, the store’s parent company, said. 

Now Toronto contacted Value Village but did not receive a response in time of publication. 

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